Mixed by mdl

Refund Policy

We want you to be satisfied with your purchase of mixing and mastering services from Mdl. If you have any issues or concerns with your service, please review our refund policy below:

1. Refund Eligibility:

a. Refunds will only be issued for the following reasons:

  • Technical issues resulting in unusable or defective audio files.

  • Significant errors in the final product that deviate from the agreed-upon terms or specifications.

  • Accidental double-orders of the same service.

b. Refunds will not be issued for the following reasons:

  • Change of mind or subjective dissatisfaction with the final mix/master that meets the original specifications.

  • Failure to provide the necessary files, instructions, or approvals within the agreed timeframe.

  • Delays due to client-side actions, such as late submission of revisions or feedback.

2. Refund Process:

a. To request a refund, you must contact us within [X] days of receiving the final mix/master, providing detailed information about the issue or reason for the refund request.

b. We may request additional information or evidence to validate your refund request, such as audio samples or a description highlighting specific issues with the service provided.

c. Refunds will be issued at our discretion based on the validity of the refund request and compliance with our refund policy.

3. Refund Method:

a. Approved refunds will be processed using the same payment method used for the original purchase.

b. Refunds will typically be processed within [X] business days of approval.

4. Non-Refundable Items:

a. Customized services, such as projects tailored specifically to client specifications, are non-refundable once the work process has begun.

b. Services rendered in full and delivered with client approval are non-refundable after final delivery.

5. Limited Rights Termination:

a. If a refund is issued, any rights granted to use the final audio product will be revoked, and you must cease all use of the audio in your projects.

6. Contact Us:

If you have any questions about our refund policy or would like to request a refund, please contact us at [Your Contact Information].